90.1 Support Tickets

If you are in need of administrative assistance in Starmourn, you can open a support ticket while logged in to the game. The syntax is:

   ISSUE <player> <reason>       Submit an issue against another player.
                                 (Note: this notifies the other player)

   ISSUE <me> <reason>           Submit an issue involving only yourself.

   ISSUE LIST                    View current (unresolved) issues.
   ISSUE LIST ALL                View all issues submitted by or against you.
   ISSUE <#> SHOW                View details of an issue.
   ISSUE <#> REPLY <response>    Respond to an issue filed against you.
   ISSUE <#> RESOLVE <comment>   Close an issue that you opened.

Please note that you can also send an email to support@starmourn.com from the account you registered with.


When to open a ticket:
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There are two main reasons you might need to open a ticket:

   - You have a problem, probably with another adventurer or a group, that you 
     cannot find a way to resolve in any other way, and usually related to 
     theft, killing, or harassment.

   - You have a personal request for clarification or administrative 
     assistance.


When not to open a support ticket:
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There are several reasons you might think a support ticket is needed, but there is actually a better alternative.

   - You have a problem with how the game works.
   - You have a suggestion for a new way to do things.
   - You have spotted a typo somewhere in the game.

In all three of these scenarios you should use the BUG command to make a report. See HELP BUGS for more info!


Examples of support tickets:
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Please be as detailed as possible in your ticket! Ask your question, explain your problem, etc. Do not simply say you have a problem, or ask if you can ask a question.

A really bad example: ISSUE I need to talk to an admin!

A poor example: ISSUE I'm stuck on my ship!

A good example: ISSUE Last night I quit the game from the bridge of my ship while docked at Reshi Station. When I logged on today, I was unable to DISEMBARK. I received the message "You are not on a ship. You can use SHIP BOARD <ship> at a dock to board." But I am definitely on my ship!